Every year in September, hotels around the world celebrate International Housekeeping Week - a week dedicated to hotel housekeeping employees.
This unique celebration aims to highlight the role and commitment that housekeeping staff bring to the functioning of a hotel every single day - from creating the guest’s first impression, to ensuring comfort and a sense of safety, all the way to building the highest quality standards.
It is housekeeping that is responsible for the first impression a guest has upon entering their room. In the hospitality industry, where service quality is judged through comfort and attention to detail, cleanliness and order become one of the most important factors driving guest satisfaction.
Guest satisfaction, repeat bookings, and high review scores are largely the result of the housekeeping team’s efforts. Every detail – from a fresh scent, to a perfectly made bed, to carefully placed decorative touches – creates the atmosphere that determines whether a stay will be remembered positively.
I am proud of my team, which I have had the pleasure of leading for over 10 years. Thanks to their dedication and hard work, our hotel consistently ranks at the top of the Hilton network in terms of cleanliness. In the latest survey, we achieved a result of 94.3% positive feedback expressed by our guests in Hilton’s Stay Experience survey – says Jolanta Skotniczny, Housekeeping Manager at Hilton Garden Inn Kraków Airport.
In 2025, International Housekeeping Appreciation Week was celebrated from September 14th to 20th. This global event is meant to recognize and highlight the hard work of housekeeping staff, emphasizing the importance of this vital profession.
As part of the celebration, hotels worldwide organize special events, games, and team-building activities, which are not only an opportunity to have fun but above all to strengthen bonds within the team.
The awareness that behind the success of a hotel like ours stand people who, with dedication and attention to detail, carry out their work every day reminds us that a hotel is not just a building, an elegant lobby, or fine dining. It is above all a team, whose efforts create the entirety of the guest experience. They are the true guarantee of quality, comfort, and safety – values at the very heart of hospitality.
Hilton Garden Inn Kraków Airport is the only airport hotel directly connected to the passenger terminal of Kraków Airport in Balice. The property offers travelers 178 comfortably furnished rooms and suites, designed and created with the comfort of both leisure and business travelers in mind.
